Refund policy

Return and Refund Policy

Last updated: July 21, 2026

14-Day Return Policy We accept returns within 14 days of the delivery date. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

Non-Returnable Items Opened coffee products, gift cards, and items marked as final sale are not eligible for return.

How to Initiate a Return To start a return, contact us at contact@rusticbarnmarket.com with your order number and reason for return. We'll provide instructions on where to send your item.

Refunds Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at contact@rusticbarnmarket.com.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Original shipping charges are non-refundable.

Late or Missing Refunds If you haven't received your refund after 7 business days, please check with your bank or credit card company first, then contact us if the issue persists.